We want to ensure your satisfaction with the products purchased in our online store, so you have 15 calendar days to make any return or exchange as long as you meet the requirements for it. To exercise this right you must call 981 15 31 32 or send an email to firstname.lastname@example.org. In this case, the amount paid will be refunded in full. The products must be returned unused, in their original packaging and by the means indicated by the consumer service department. No refund will be made if the product has been used beyond the mere opening of it or if it has suffered any damage.
All returns will be made by collection at your home or at the address you indicate. In case you decide to make the return by other means, you will bear the corresponding shipping costs. If you decide to return postage due, we will understand ourselves authorized to charge you for the expenses we may incur.
If you want a change, you must request a return by the procedure described above and later you can make a new purchase of the correct product in the online store.