GENERAL PURCHASE CONDITIONS

1. PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACTING CONDITIONS: hereinafter also the General Conditions or GCC:):

On the one hand, the supplier of the products,Etiem Textil S.L. (hereinafter also the provider, with registered office at Av Del Embalse 78 15142 - Arteixo - La Coruñaña N.I.F. B15937121, telephone Customer Support981915655, and e-mail: etiem@etiem.com, being the owner of the website https://www.etiem.com, exposes the contractual document that will govern the contracting of products through the website reviewed.

And on the other, the User Cliente (hereinafter the User, registered on the website by means of a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider..

 

BOTH ACCEPT this document, and implies that the user:

to. You've read, you understand and you're agree with this text.

b. That he is a person of legal age and with sufficient capacity to contract.

c. That it assumes all the obligations set forth herein.

d. That you have read and accept these general conditions of purchase from the moment you purchase any product offered.

This document can be printed and stored by Users.

The provider makes the e-mail address etiem@etiem.com available to them so that they can raise any questions about these conditions.

These conditions will have an indefinite validity period and will be applicable to all contracts made through the provider's website.

The provider reserves the right to unilaterally modify said General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, before buying the products, these general conditions must be consulted.

It is advisable that you keep a copy of the data contained in the purchased products.Etiem Textil S.L is not responsible for any loss of data, files or any damage resulting from a failure to backup by the User of the data contained in the products purchased such as memory cards.

Etiem Textil S.Lis not responsible for the consequences that may result from an inappropriate use of the products for sale on the web.

The civil liability ofEtiem Textil S.L for the products supplied is limited to the amount thereof, the user renounces to claim any responsibility to the provider for any concept in any case of dissatisfaction of the products purchased on the web https://www.etiem.com, as well as possible failures , slow access or errors in accessing the web, including loss of data or other information that may exist on the computer or network of the user accessing the web.

Etiem Textil S.Lis a company specialized in the distance sale of textiles and accessories.Etiem Textil S.L it sells its products remotely over the Internet through its website.

 

2. OBJECT OF THE CONTRACT:

2.1 Scope of application: The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the provider and the user at the moment in which he accepts these purchase conditions during the online contracting process by checking the corresponding box. These GTC will apply from the day the order is placed. The contractual relationship of sale entails the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product.

2.2 Territory of application: The virtual store of https://www.etiem.com is active for all Spain // ALL: territory

2.3 Ability to contract: In order to place an order, you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: The validation of an order through the website https://www.etiem.com is carried out by email and also implies the automatic acceptance of the CGC. These conditions are available on the web https://www.etiem.com or, if you wish and request, we can make it available to you by email.

2.5. Modification of the General Contract Conditions:Etiem Textil S.L reserves the right to make changes and / or modifications in these CGC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced once an order has been placed, the conditions in force on the date on which said order was placed will apply.

 

3. INFORMATION PROVIDED ON THE WEBSITE https://www.etiem.com:

3.1 Publication of prices: Exceptionally, the prices of the products shown on our website may be wrongly specified and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount that you have already paid.

3.2 Product information: The contents of https://www.etiem.com They are constantly renewed and updated to offer our clients the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel his purchase at no cost on his part.

All the contractual information on the website is displayed in Spanish, Castilian and communication with customers and users, as well as the formalization of the contract, will be carried out in this language, although if the customer so wishes it can be done in Catalan or always indicating another language before starting the contracting procedure.n.

3.3 Availability of the product / s: There may be times when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:

choosing an alternative product, with characteristics similar to the product to be replaced;;

b the communication of its availability, in case you prefer to wait for said product to be available in the store again..

If you decline our suggestions, the order related to these products will be canceled and any amount paid for them will be refunded.

3.4 Right of Cancellation:Etiem Textil S.L This action reserves the right to cancel the shipment of a specific product that does not meet the quality requirements imposed on all products of https://www.etiem.com. In the event that this lack of quality is detected, the Customer Service ofe Etiem Textil S.L will suggest a replacement product and, if the replacement is not to the customer's satisfaction, the cost of said product will be reimbursed.

3.5 Orders 24 hours a day, every day of the year: The hours of reception of orders is twenty-four 24 hours three hundred sixty-five 365 days a year, although orders placed after nineteen 19 hours will not be processed, remaining for the next business day in Arteixo. Orders received over the weekend will be processed early the following Monday, or the first business day.hábil.

3.6 Fraud: YesEtiem Textil S.L suspects or detects any anomaly or fraud, reserves the right to cancel the transaction for security reasons.

 

4. PURCHASE PROCEDURE:

In accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

1. Choose the product by clicking on it, enter the measurements and other characteristics you want and click on the Add to cart option, it will be automatically added to the shopping cart.ra”.

2. If you want to add more products, you must select the option Continue shopping. If by mistake you have added one that you do not want, you must click on the option to empty the shopping cart. In the shopping cart the articles, the quantity, the price and the total amount will be observed. Once all the products have been chosen, the taxes, charges and discounts will be calculated according to the payment and shipping data entered. If you want to cancel the order you must click on Empty shopping cart.ra”.

3. Having chosen the product / s, you must click on the CONTINUE WITH THE PURCHASE tab to place the order. By clicking on this option, the purchase confirmation will appear, a summary of the order placed, your data and the chosen payment method.).

4. If you are not registered as a user, you will be requested as a user, in order to make the purchase, said registration is free, in which you must fill in a data collection form in which you will have to accept the Privacy Policy. Once this has been completed, you will receive a registration confirmation email at the indicated email address. If you are already registered, you can access your data by clicking on the already registered user button. Please review the spam and junk controls in your email inbox and always verify that the contact details you provide are correct.os.

5. Once registered, you must select the payment method, add, if you have one, a promotional code, select the shipping method, comment on what you want and review your order. Likewise, in order to continue with the purchase, you must check the box I ACCEPT THE TERMS AND CONDITIONS, as well as, if you wish, check the box of REGISTERING IN THE NEWSLETTER.

6. To finish the process, you must click on the Finish button.

In order to access the products offered by the provider, the user must register through the website by creating a user account. For this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current regulations on data protection, EU Regulation 2016/679 of April 27 of 2016 RGPD regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, and other current regulations on the matter, detailed in the Legal Notice and Privacy Policy of this website.web.

The user will select a username and password, agreeing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party. , in such a way that it proceeds to immediate blocking. The user will not be able to choose as a user name words that have the purpose of confusing others by identifying him as a member of the provider, as well as abusive, insulting expressions and in general, contrary to the law or the requirements of morality and good manners.

The contracting platform of the provider will inform the user, once the contracting procedure is completed, via email regarding all the characteristics, price, forms of transport, contracting date and delivery estimate of the purchased product.

If there is any type of error in the indicated address or in any other point of the order, you must notify it immediately to the e-mail address that will appear on the web to proceed with the correction of this error.

If you have any questions, you can contact our customer service through any of the methods provided on the web https://www.etiem.com

Etiem Textil S.Lwill provide Customer Service for FREE through our contact email etiem@etiem.com, if you choose another alternative means of communication, the user is the one who will have to bear the particular cost of the same.

Etiem Textil S.Lmakes available telephones in Spain subject to the cost of your telephone operator.

 

5. SHIPPING AND DELIVERIES:

- The delivery time for an order placed is between 7 and 10 working days.

SEUR or DHL are responsible for the delivery of your order to the address you have provided.

Deliveries will be made from Monday to Friday from 9:00 a.m. to 6:00 p.m.

If you are not at home at the time the package has arrived and the courier cannot leave the package, the courier will leave you a letter of notice so that you can contact the courier office and agree on another time.

The courier will come 2 times to your shipping address to deliver the package. If no one can receive the package to the address provided, please provide us with your work address or that of a friend / relative.

The Provider will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the user is false, inaccurate or incomplete.

The delivery will be considered made at the time the carrier has made the products available to the user and the user, or the latter's delegate, has signed the delivery receipt document.

It is the User's responsibility to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document.

In the case of products not available at the time of purchase, our Customer Service will be able to provide you with availability information and a delivery time.

If you have ordered several products in the same order, keep in mind that they may have different availability dates, in which case you could receive them on different dates. Please note that, in the absence of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our Customer Service at the following address email: etiem@etiem.com indicating the order number.

At the time of delivery of the order to our carrier, we will send you shipping confirmation to the email address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through our carrier's website.

The products are delivered in secure packaging. If at the time of delivery it is visibly and clearly appreciated, without the need to manipulate the shipping packaging or the product's own, that a product has defects caused by damage caused by transport or it is appreciated, in the same way, a error in the merchandise received, the customer must detail this fact in the receipt signed by the carrier and immediately contact our Customer Service line 981915655 or email etiem@etiem.com within 24 hours of receipt, in order to urge the return of the affected product or products and proceed to replace it with another in optimal conditions or, make a refund of the price paid for it, as indicated in said email.

A proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage to the product is detected once the package is opened, the packaging being in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line981915655 or to the email etiem@etiem.com. After 24 hours of delivery, no claims for damage to the product will be accepted.

 

6. PRICES AND DEADLINES OF THE VALIDITY OF THE OFFERS:

All prices displayed in the https://www.etiem.com store include the VAT in force at the time of purchase. All the prices that appear on the web are valid except for typographical errors or end of stock and in any case they will be expressed in Euro currency. Said expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and attachments to the product or service purchased. VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products or services will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations. in each of these territories.ios.)

The payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, as well as sent with the product purchased.

The prices applicable to each product will be those published on the web and applied automatically by the contracting process in the last phase of the same. The client assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.

In the cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will serve to determine whether or not said order is subject to promotion.

For any information about the order, the User may contact through the PROVIDER's customer service telephone number or via email to the address provided.

 

7. FORMS OF PAYMENT:

Below we detail the available systems:

7.1 Payment by credit or debit card: The user must have a valid credit or debit card, where they must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. We only accept payments with secure cards in which your identity as cardholder is authenticated according to the method established by your bank, through secure electronic commerce "Verified by Visa" and "MasterCard SecureCode". The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or box.a.

The system with the Verisign Secure Sockets Layer SSL Security Certificate is used, a payment system in a secure environment as it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.a.

7.2 Payment by transfer: At the time of finalizing the order, the user will receive the instructions with the account number to pay the order. It is essential that the assigned order number and the name of the user are clearly indicated in the transfer order. In order to confirm the order, it will be necessary to make it within 7 days, otherwise it will be canceled in our system.

7.3 PayPal: Once the purchase is completed, if you choose this form of payment, you will be redirected to the official PayPal website where you can make the payment. Once the payment has been made correctly, your order will be finalized and an email will be sent with the summary of your purchase. Pressing the button Back to the web will return to the web to see the order and to be able to print it. PayPal automatically encrypts sensitive data using the most advanced technologies available on the market. PayPal has its own privacy policies and y ETIEM TEXTIL S.L. has no responsibility for them.

 

8. RIGHT OF WITHDRAWAL:

8.1 Right of withdrawal: The User has 14 calendar days, counted from the date of receipt of the product, for the return of the same art. 71 Law 3/2014, of March 27. If you are not satisfied with the product or any of the products in your order, you may exercise your right of withdrawal, to obtain a refund of the amount of the product / s within a maximum period of fourteen 14 calendar days following receipt of the order. Unless the return is made due to defects in the product, the shipping costs will be assumed by the USER. You must return the product with all the elements with which it was delivered, without damage or marks. It is advisable to return it in its original packaging, if it is not possible, the product will suffer a depreciation in its value. The customer will be responsible for the packaging and protection of the products he / she sends as well as the costs derived from the shipment. Provided that the products are returned within a period of 14 calendar days, without any damage or wear marks and complying with the requirements established in this section, with the return number that we have provided, we will refund the total amount of the purchase.ompra.

8.2 Return of defective product or error in the product: We will send you a new product or refund the full amount of the order including shipping costs. A period of 14 days from receipt of the order for claims. The refund of the amount will be made in the same way in which it was paid. Once the 14 days have passed, the possibility of claim will be lost.

8.3 Return of the product is for reasons beyondEtiem Textil S.L: (If you have made a mistake with the measurements or the color: Let us know within a maximum period of 14 days from the day you received your order. You will have to pay the costs of returning the product..

The shipping costs derived from the return of a product that does not present any damage or defect to the user will be borne by the customer and Etiem will not proceed to said shipment until it has received advance payment of the transport costs. Verification by Etiem The fact that the product resulting from the return is damaged due to misuse or poor protection during shipping may lead to the cancellation of the Warranty or cause a decrease in the value of the product.

8.4 Return due to error in the order byEtiem Textil S.L: When the product does not correspond to that of the order, due to some error attributable to the company, the user must notify the company by email as soon as possible;Etiem Textil S.L will bear the costs of collecting the product sent by mistake and delivery of the corresponding to the order placed.

8.5 Verification of Returns: The verification and verification of the products to be returned will be borne byEtiem Textil S.L that, once at its facilities, will verify that they are received complying with all the indicated requirements. Failure to comply with these requirements may lead to the cancellation of the Warranty or cause a decrease in the value of the product. In case of missing any of the elements, the product will be returned to your home with a note indicating the missing content.

8.6 The right of withdrawal may not be applied in the following cases:

1. If the product is not in perfect condition.

2. If the product packaging is not the original or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, the use of seals and adhesive tapes applied directly on it is prohibited.

3. When the product is open without being able to show that it has not been used.

 

9. REFUNDS:

In the case of return, the refund of the amounts paid will be made through the means of payment that was used in the purchase.Etiem Textil S.L will not refund the amount or make any reshipment of merchandise until the receipt and condition of packaging and accessories of the product subject to return or exchange has been verified in our warehouse.

The refund will be made within a period of 15 business days from receipt and verification of the conditions of receipt of the shipment. The maximum term to make the established payment is one month.

Etiem Textil S.Ldeclines the refund of the amounts if:

- the products are used or damaged, or their use has exceeded their nature.

- the products are missing something.

 

10. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES:

10.1 Warranty: All products offered through the website are completely original, unless otherwise indicated in their description.

All products have a warranty period of 2 years, in accordance with the criteria and conditions described in Law 3/2014, of March 27, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases in which it may be of different duration.

In the event that the Law of Guarantees for the Sale of consumer goods 23/2003, of July 10, establishes that the product must be sent to the manufacturer to manage said guarantee, thee Etiem Textil S.L will tell you how to proceed via email or phone call. In these cases,Etiem Textil S.L It is not responsible for how the manufacturer handles the guarantee of said product.

 

11. ONLINE DISPUTE RESOLUTION DISPUTE RESOLUTION:):

In accordance with Art. 14.1 of EU Regulation 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party , calleddo Dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

 

12. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the General Conditions subsisting in everything else, having such provision, or the part of it that is affected, by not being placed.

 

13. APPLICABLE LAW AND JURISDICTION:

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the subject of these Conditions, to the Courts and Tribunals of the provider's domicile if it is a legal person or to the user if it is a natural person.ca).

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Also, as an entity attached to Confianza Online and in the terms of its Ethical code, in case of controversies related to online contracting and advertising, data protection and protection of minors, the user may go to Confianza Online's out-of-court dispute resolution system(www.confianzaonline.es)

14. COMMENTS AND SUGGESTIONS:

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.

In addition, we have official complaint forms available to consumers and users. You can request them by calling the Customer Service telephone number 900 373 539 or through our contact form.