Popular Questions

Popular questions

1.- PURCHASE PROCESS.

For purchasing in our website, all users must be previously registered. To do, please click on the icon you will find at the top of the main page. Please complete the mandatory fields in the Create your account form.

What I can do if I can log in for purchase?

If you have any problems to log in in our website, please check if you are already register. In case you have not, please contact us through the email etiem@etiem.com.

How can I recover the password?

You can recover the password through the Log-in site. You will receive one email with your new password.

How to make sure that the purchase has been made correctly?

Once you make the order, you will receive a confirmation email to your account. In case that you do not receive any, please contact us to our email account etiem@etiem.com.

Can I delete products from shopping bag?

Yes, you will be able to delete any product from the shopping bag, as long as you have not checkout the order.

What payment methods are accepted?

You can use any of the following credit or debit cards Visa or Mastercard. Also with PayPal or Bizum.

Is it safe to purchase at Etiem?

We take the security of our customers' data and credit cards very seriously, so that the security of operating with us is absolute. We register the Database in the Spanish Agency for Data Protection, complying with the regulations to protect, guarantee and never use personal data for purposes other than those authorized by us. We work with secure servers that encrypts the information entered by the client, so that it is impossible for third parties to access this data.

What can I do if I cannot pay?

The most common reason is that you have not activated this service mode. In this case, contact your bank to activate the payment with CES.

Is the commercial invoice at the package?

No, in the package you will find the delivery note of your order. You will find the commercial invoice in the order confirmation email. Access

2.- SHIPPING AND RETURNS.

What is the delivery time?

The delivery time of the products will be between 3 and 5 days, unless there is no immediate availability of said products or other causes such as strike, inclement weather, supply or manufacturing problems, local and national holidays, or any eventuality that affects communications and / or to the manufacture of the requested products. If for any reason the breach of the delivery date is foreseen, you will be contacted to inform about this circumstance and alternatives will be offered setting a new delivery date in case of need. If after two delivery attempts by the transport agency it was not possible delivery of your order, you will be informed of this situation by email and return the order to our facilities where it will be waiting for your notification to be sent to another place of delivery. If after 30 calendar days you have not claimed your order, then the amount paid will be refunded and the transaction will be canceled.

What are the exchange and return conditions?

We want to ensure your satisfaction with the products purchased in our online shop, for that you have 15 calendar days to do any return or exchange as long as you meet the requirements for that. To exercise this right, you must call to 981 15 31 32 or send an email to 01400@grupomrw.com. If the shipment is sent by UPS, you can consult the link https://www.ups.com/dropoff?loc=es_ES for a list of access points where you can drop off your package.In this case, we will return to you all the amount paid. The products must be returned unused, in its original package and by the means indicated at the customer service department. We won´t do any refunds if the product has been used more than the opening thereof or if it has suffered any damage. All returns will be made by pickup in your home or in the address you indicate. In case you will decide to make the return by other means, you will bear the shipping costs. If you decide to make the return by freight collect, we understand ourselves authorized to charge you the costs which we can incur. If you want an exchange, you must request a return by the process described before and later you would be able to do a new order of the correct product at the online shop.

How much are the shipping costs?

All our shipments are free, so you will not incur any expense of this type.

What should I do if I receive a wrong product?

If you receive a wrong product, please contact us through the email etiem@etiem.com and we will try to solve this problem immediately.

What happens in case of not being at home at the time of delivery of the order?

If after two delivery attempts by the transport agency it was not possible the delivery of your order, you will be informed of this situation by email and return the order to our facilities where it will be waiting for your notification to be sent to another place of delivery. If after 30 calendar days you have not claimed your order, then the amount paid will be refunded and the transaction will be cancelled.

3.- CUSTOMER SERVICE.

You can contact us to solve any doubt about the purchase process, the information about shipping and returns, the tracking of your order or any other question you want to ask us.